Unified communications are a go-to solution for business owners looking to streamline their businesses and increase employee productivity in the long term.
Providing high-quality communication channels is crucial for any company. It promotes cross-department collaboration and faster exchange of ideas.
Standard phone systems do not provide adequate communication in the ever-evolving collaborative workspace. That’s why many business owners are turning to unified communications.
What Is Unified Communications?
Unified communications – or UC – is an all-in-one solution that brings phone, video, screen sharing, chat, and file management together into a single platform. It’s a ready-to-use system that allows for seamless communication and collaboration.
These systems operate in the cloud, making it easily accessible to all team members with access to the internet.
Business leaders who adopt a UC solution want to make it seamless for their employees to interact with each other.
Key Features of a Solid Unified Communications
Mobility
When utilizing a UC platform, employees can stay connected from any location at any time. It does not matter if they are working from home, vacationing on a remote island, or sitting in the office. If they have a data connection – Wi-Fi, 5G, LTE, etc. – they will be able to chat, receive calls, work on files, etc.
Unified Messaging
A unified messaging system allows employees to handle different message types using a single tool. They can easily switch communication modes, depending on their needs.
Conferencing
Whenever you need conferencing tools, you’ll have them in the palm of your hand. You can allow a group of teammates or customers from outside your organization to connect and speak via video or audio from various locations.
Presence
This feature lets users know each other’s availability status. That means you can see when someone is online, busy, or away.
How Does Unified Communications Help Business Leaders?
Improve Team Productivity
It is important for a business owner to boost their team’s workflow and eliminate bottlenecks.
UC solutions make it easier for team members to save time on various tasks:
- File sharing, eliminating the need for email threads with attachments
- Receive calls from any location
- Receive voicemails in-app or via email
- Single-click video meetings
Teams with access to UC technologies can be more effective and get more done in a day by removing communication barriers.
Lower Communication Costs
Legacy phone systems and on-site communication tools are often expensive and can eat into your annual IT budget.
UC solves the cost problem by utilizing your internet services via the Voice Over Internet Protocol (VoIP). This approach eliminates the need for hardware infrastructure.
UC solutions are a flat rate service, meaning you pay the same per user rate every month. There won’t be any surprises to your monthly or annual budget.
Enhanced Customer Service
A company’s success depends on the quality of its customer service.
With UC, your employees can provide great customer service with ease. They can respond to client queries regardless of their location. Chat/IM, incoming calls, and emails are visible from any device.
You can also integrate your CRM software into your UC platform for added benefits.
For example, when a person contacts your business, the team in charge can see all the necessary information and notes related to that client. In the end, they can help them solve issues faster.
Empower a Remote Workforce
Thousands of companies have switched to remote work over the past few years. Even with the added benefits of remote work, there is still a constant concern from business owners who want to ensure remote workers have the tools they need to do their job effectively.
Thanks to UC, all aspects of communication are included in a single platform.
Increase Organizational Agility
The strategic value of unified communications will be evident within your business as you encourage platform adoption.
Communication does play a utilitarian role for owners and management teams. It is only when communication drives productivity, streamlines workflow, and leads to enhanced business outcomes, that you will see its true value.
Enhanced Security
Cybersecurity should be top of mind for every business owner. UC enhances business cybersecurity by integrating line-of-business applications into a ‘single pane of glass’.
Through UC integration, it becomes straightforward for your Technology provider to apply specific security policies across all apps.
Realizing the Power of Unified Communications
Streamlining processes inside an organization is extremely important in improving the overall performance of its employees. Unified communications can help you do just that.
UC can boost your customer experience and make your team more efficient by integrating your whole communications system into a single platform.
Unified communications will let you and your team make calls, host conferences, send emails, and chat from a single, unified space to make your job (and life) easier.
If you’d like to learn more about implementing unified communications within your business, reach out to us. We can have a 10-15-minute chat to discuss how we can help.
Featured Image Credit | This Article has been sourced with Permission from The Technology Press.